Frequently Asked Questions
Ordering
1. How do I place an order?
To place an order, simply browse our website, select the desired product(s), and add them to your cart. Proceed to checkout, provide the necessary billing and shipping information, and complete the payment process. Once your order is confirmed, you will receive an email notification.
2. Can I make changes to my order after it has been placed?
Unfortunately, we do not allow changes to orders once they have been placed. We recommend reviewing your order carefully before completing the checkout process.
3. How can I track my order?
Once your order has been shipped, we will send you a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment.
Shipping
1. What are your shipping options?
We offer standard shipping for all orders. The processing time for your order is typically 0-1 days, and the shipping time is approximately 4-6 business days.
2. What are my shipping options and costs?
We offer a flat rate shipping fee of $6.65 for all orders within the USA. We also offer expedited shipping options for an additional fee. Shipping costs will be calculated at checkout based on your selected shipping method.
3. What should I do if there are shipping delays or issues?
In the event of shipping delays or issues, please contact our customer support team at assist@zusome.com. We will do our best to assist you and resolve any problems related to your shipment.
Return & Refund
1. What is your return policy?
We offer a 14-day return policy for most products. If you wish to return a product, please contact us at assist@zusome.com within 14 days of receiving your order. We will provide you with further instructions on how to proceed.
2. How long does it take to process a refund?
Once we receive the returned product, we will inspect it and process the refund within 5-10 days. The refunded amount will be the purchase price of the product, minus any applicable shipping or restocking fees.
3. Do you offer refunds for used or damaged products?
We do not offer refunds for products that have been used or damaged by the customer. Additionally, certain products may not be eligible for return according to our policies. Please review our return policy for more details.
Cancellation
1. Can I cancel my order?
If you need to cancel your order, please contact us as soon as possible. While we cannot guarantee cancellations, we will do our best to accommodate your request. Please note that once an order has been shipped, it cannot be canceled.
2. What if my order is canceled by the seller?
In rare cases, we may need to cancel an order due to unforeseen circumstances, such as product unavailability or pricing errors. If your order is canceled, we will notify you promptly, and a refund will be issued if applicable.
Payment
1. What payment methods do you accept?
We accept Visa, MasterCard, American Express, JCB, Diner Club, Discover Card credit cards. All payments are processed securely through our payment processing partners.
2. Do you offer installment payment options?
No, we do not offer any form of credit or installment payments. Full payment is required at the time of purchase.
3. Are my payment details secure?
Yes, we take the security of your payment information seriously. All transactions are encrypted and processed securely to protect your sensitive data.
If you have any further questions or concerns, please don’t hesitate to contact our customer support team at assist@zusome.com.